Return & Refund Policy

Last updated: 01/25/2025

 

Please review our return and refund policy carefully before making a purchase.

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Damaged or Defective Products

If your item arrives damaged or defective, we are happy to help.

• We offer a free reprint or a refund for damaged or defective products.

• Issues must be reported within 30 days of delivery.

• To submit a claim, please provide:

  • Your order ID

  • Photo proof clearly showing the issue

Claims submitted without photo evidence or outside the 30-day window may not be eligible.

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​Returns & Exchanges

We do not accept returns or exchanges for:

 

• Incorrect size selection

• Buyer’s remorse

• Color or design preferences

• Ordering errors made by the customer

Orders are DTF prints, Please review product descriptions and sizing charts carefully before placing your order.

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Lost in Transit or Invalid Address

• If an order is lost in transit, a refund for the product price will be issued.

• If an order is returned due to an invalid or incomplete address, a refund for the product price will be issued.

Shipping costs are non-refundable.

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How to Contact Us

​If you experience an issue with your order, please contact us at:

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Dani and Ellie, LLC
Email: Customer@daniandellie.com